Dear Customer,
Once a purchase has been completed via our online store a confirmation email will be sent to confirm payment. Our design team will contact you within 24 hours to make arrangements to book a convenient delivery date for materials and set a date for installation.
Prior to our design team contacting you to book a date for installation, our customers can request a full refund by completing the ‘Request a refund‘ form (see below).
For online store purchases paid for in full prior to installation, we will refund 100% of the cost if cancelled in writing to our design team at least 10 weeks prior to your booked installation date.
We will refund 90% of the cost of your build if cancelled within 10 weeks of installation.
If canceling within 10 weeks of installation deposits are non refundable.
In order to request a refund please use the below ‘Request a Refund’ form or email us at info@handmadebunkbeds.com
You may also contact us with any questions or queries via email at info@handmadebunkbeds.com or by telephone on 020 8191 8840
Kind regards
Designteam@handmadebunkbeds.com
Request a Refund
